Support

Get help with authentication, endpoint usage, integration troubleshooting, account setup, and general API questions.

How to Get Help

If you need assistance with your API integration, please contact our support team and include the details listed below so we can help you more quickly.

  • Your company name
  • Your integration key
  • The endpoint you are calling
  • The request URL used
  • The response you received
  • The approximate date and time of the issue

Common Issues

  • Invalid or inactive vendor key
  • Missing or invalid integration key
  • Missing or invalid deal ID
  • Deal not found for the supplied account
  • Incorrect request format or missing query string values

Recommended Troubleshooting

  • Confirm your vendor key is active and approved
  • Confirm your integration key is correct
  • Verify the endpoint URL is correct
  • Test with a known valid deal number
  • Check that your request is sending values exactly as documented

Example Information to Send

When reporting an issue, include a request example like this:

GET /v1/deal.asp?dealid=123
X-Vendor-Key: YOUR_VENDOR_KEY
X-Integration-Key: YOUR_INTEGRATION_KEY

Support Contact

Need help with your integration or have questions about the API? Our support team is here to assist you.

 Phone: (888) 890-5022
 Email: support@carprolive.com

For faster assistance, please include your company name, integration key, and a brief description of your issue when reaching out.